FAQ
Frequently Asked Questions
About Fox Global Commerce
What is Fox Global Commerce?
Fox Global Commerce is a global e-commerce company specializing in connecting customers with high-quality products at competitive prices. We focus on providing an exceptional shopping experience with fast, reliable service.
How can I contact customer support?
Our dedicated support team is here to help. You can reach us via email or our online contact form, and we’ll respond promptly to assist with any inquiries or issues.
What products do you sell?
We primarily specialize in fragrances and beauty supplies. Our inventory is carefully curated to provide high-quality products for both individual consumers and businesses.
Are your products authentic?
Yes, all of our products are 100% authentic and sourced directly from trusted suppliers.
Do you offer bulk purchasing or wholesale options?
Yes, we provide bulk and wholesale options for businesses. Please contact our customer service team for more details.
How can I stay updated on new products and deals?
Sign up for our newsletter or follow us on social media for the latest updates, exclusive discounts, and product launches.
Ordering & Payments
How do I place an order?
Simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your purchase securely.
Will I receive an order confirmation?
Yes, once your order is placed, you'll receive an email confirmation with the order details.
How can I cancel or modify my order?
If you need to make changes to your order, please contact our customer service team as soon as possible. We’ll do our best to accommodate your request before the order ships.
What payment methods do you accept?
We accept all major credit cards, debit cards, and secure payment options like PayPal, ensuring a safe and convenient checkout process.
How can I use a discount or promo code?
Enter your promo code during checkout in the designated field, and the discount will be applied automatically.
Can I create an account to save my information for future purchases?
Absolutely! Creating an account allows you to track orders, save payment details, and enjoy faster checkout.
Shipping & Delivery
How long will it take to receive my order?
Orders are typically processed within 1–2 business days. Delivery times vary by location and your selected shipping option but generally range from 2–7 business days.
What should I do if my package is delayed or lost?
Contact our customer service team, and we’ll assist you in locating your package or resolving the issue.
Do you offer international shipping?
Currently, we do not offer international shipping but we plan to expand this feature in the near future.
What shipping carries do you use?
We work with reputable carriers like USPS, FedEx, and DHL as well as various freight and LTL companies to ensure timely and reliable delivery.
Can I track my shipment?
Yes, once your order ships, you’ll receive an email with a tracking number and instructions to track your package.
Do you offer free shipping?
We offer free standard shipping on all orders with the option for you to select paid and expedited shipping.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unused, unopened items in their original packaging. Please view our Refund Policy page for more information.
How do I initiate a return or exchange?
Contact our customer service team with your order details to start the process.
Are there any items that cannot be returned?
For hygiene reasons, certain items, such as opened cosmetics, are non-returnable. Please contact our customer service team for more information or review the details within our Refund Policy page.
When will I receive my refund?
Refunds are typically processed within 3–7 business days after we receive and inspect your returned items.
Do you cover return shipping costs?
Return shipping costs are generally the responsibility of the customer unless the return is due to an error on our part.
Can I exchange a product for a different one?
Yes, exchanges are possible for items of equal or lesser value, but we suggest doing a return for a refund and placing a new order if you want to replace your order with a different item. Get in touch for more help.